Johnson & Johnson faced the challenge of building long-term growth in the commodified category of sweeteners. They wanted to unlock the potential of Splenda sweetener by going beyond its traditional association with “tea and coffee moments.” To achieve this, they needed to uncover the latent needs and motivations driving sweetener consumption behavior.
Sense Worldwide recognized the need to understand how to reach new audiences and overcome preconceptions holding the brand back. We engaged The Sense Network, which provided a diverse mix of insights from both sweetener users and non-users alike. One key finding was that sweeteners were perceived as medicinal, impacting their appeal.
In response to the insights gathered, Johnson & Johnson redesigned the packaging of Splenda sweeteners, repositioning them as more like chocolates rather than diet pills. The repositioning successfully captured the attention of consumers, allowing Splenda to break free from the confines of the commodified category and drive long-term growth.
This strategic move resulted in significant growth in the European market, with sales of Splenda sweetener doubling within just six months.
Sense Worldwide laid the foundations for our innovation pipeline.
Global Innovation Director, Johnson & Johnson