Service design

Five Things a Funeral Director Can Teach Us About Our Jobs – And Lives

Illustration of yellow, pink and purple balloons with Forbes logo

“We turn to Disney for inspiration on designing our funeral experiences. There’s a lot we can learn from them about making our experience more interactive” says 30 year old Kevin Schoedinger. Kevin’s the sixth generation of his family to run a funeral business. He’s learned the business from his family, but like all great innovators, […]

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